To report a claim, please call (888) 760-9195, or fax us at (212) 770-1313.

• All new losses will receive a response within the same day of report
  

• Policyholders facing an immediate crisis will be contacted within one hour, regardless of time of day

• Inspection of property damage will be conducted within 48 hours of the claim's initial report

• Payment of first party claims will be made within 48 hours--following satisfactory documentation of loss and agreement on damages

Choice and Flexibility

Policyholders suffering a loss to property or damage of valuable articles have the option to replace an item or receive a full cash settlement, with no depreciation. Clients may opt to use the services of the contractor, body shop or vendor of their choice, or they may choose from AIG Private Client Group's preferred network of specialists.

Expert Litigation Management

AIG Private Client Group understands that mitigating personal liability exposure is of critical concern to our policyholders, and has developed strategies to help defend their interests.

At the core of our litigation management strategy is our Panel Counsel, a nationwide panel of preeminent litigation defense specialists. Policyholders will have the option to choose a defense firm from our Panel Counsel that best represents their interests. In concert with the client and Panel Counsel, we will define a defense strategy that meets our mutual goals--aggressively defending cases that should be challenged, while expeditiously settling cases that should be resolved.

Financial Stability

Our claims service is backed by unequaled financial stability. The ability of American International Group, Inc.'s member companies to pay claims is regarded as the best in the industry, reflected in Triple-A ratings from the principal rating services, Moody's and Standard & Poor's.

Exceptional Service

AIG Private Client Group's experienced claims specialists are well-equipped to respond to the challenges of managing the losses of valuable and distinctive property. Each member of our claims staff shares a passionate commitment to service. Every claim will be followed by a Claim Satisfaction Survey to help measure our success and ensure continuous improvement. We are confident that our concierge-level claims service will exceed our policyholders' highest expectations.